Everything Is Limited
In a limited edition climate, our service goal is to offer new releases, reissues and represses as early as possible for North American customers for a chance to get them without having to go overseas.
Whenever you order a PRESALE item, be confident. We offer a full credit until the item ships from our supplier to us. Note: a 15% re-stocking fee will be applied to refunds thereafter.
Presale / Reload
Presale items are clearly marked PRESALE or RELOAD in each product thumbnail as well as on product pages with a status indicator and Pre-order button.
You'll receive status updates as your presale items come in to the shop.
Anytime we receive all your outstanding presale items, we'll ship if you have already paid for shipping. If unpaid, we'll contact you with a shipping invoice.
Occasionally, suppliers do not fill or only partially fill our orders (which are your orders). In most instances, those items are automatically defaulted to backorder status with the supplier for a repress and your orders will remain active with us until they are filled or you request a refund, credit or exchange
Other times we'll receive a clear communication from the supplier stating the title could not be filled and is out of print. When that happens we will automatically issue a credit to customers who order unfilled / out of print items.
Important to know! There are literally hundreds of reasons a release could be delayed, unfilled, back-ordered or cancelled. As much as we try to stay on top of things, certain title changes go undetected. So then we urge you to contact us anytime for updates. Your inquiries are very helpful in keeping the goods flowing.
#1 We enourage you to contact us whenever you feel items are delayed
#2 Take advantage of low flat rate shipping by ordering multiple items
#3 If you have special instructions, leave them where indicated in the checkout process
#4 Optimize your deliveries by ordering pre-sale items separately from in-stock items.
Have we mentioned we are always happy to hear from you and encourage you to check on your orders check on your orders anytime?
Simply reply to your order confirmation email. We're at your service.