Newsletter

By registering you have been automatically added to our email list. We send newsletter about once a week with occasional special announcements in between.

Ordering Methods

The way you order from us is up to you. We’ve offered different methods over the years. The two most popular methods are the ones available now.

*b2b ordering: push your order through on the website and we’ll respond with a manual confirmation (and an update based on factors at that time)

*email ordering: send to orders (at) h-track.com

Order Updates

The more active your order the more often you'll receive shelf updates from us. Updates include shelf, inbound, and pre/backorders items. Feel free to contact us anytime for an update.

Invoicing and Payments

In recent times, our suppliers are demanding prepayments more frequently than in the past. As a result, we are currently invoicing for goods that are ready to import from European nations to facilitate the movement of the goods.

Please pay your invoices as soon as possible as delays by one customer will impact all customers importing at the same time.

Paypal is the preference of choice for most customers. If you wish to pay by credit card, using PayPal is a good option you have your credit card connected to your PayPal profile. Also, we can offer a pay link you prefer.

Shipping

USPS, UPS, FedEx

Weight and dimensions of each of your orders determines which service is used. All carriers offer better prices at certain levels, each one unique. We'll always offer you the best deal and fastest service available.

Return Policy

Full credit when product status shows PRESALE at the time of request. A 15% cancellation fee is applied to INBOUND cancellations or exchanges. We accept returns and exchanges for any reason for items in original condition with a 15% re-stocking fee applied.

Updated November 17, 2019